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VW Customer Testimonials

Come see why Carolina Volkswagen is a highly ranked VW dealership in Charlotte, NC. Here's what some of our recent customers are saying about their experience at Carolina Volkswagen.



Carolina Volkswagen

7800 Independence Blvd
Directions Charlotte, NC 28227

  • Sales: (888) 706-0112
  • Service: (888) 928-1966
  • Parts: (888) 637-3304

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 1:00pm-5:00pm *Closed 1st Sunday of Each Month

"We had an excellent experience leasing a car at Carolina Volkswagen. Chuck Richmond was a true professional. He made the process as smooth as possible and was incredibly helpful. This is our third experience either leasing or buying at this dealership and we highly recommend it!"

Mary Howard


"My go-to place! I love it! The staff is super friendly and personable, Mick and Charles are awesome! The service is always excellent and quickly done. The waiting room has TV's, snacks, drinks, wifi and comfy chairs. It's always an awesome experience and I will continue to come here whenever I can. Thanks for everything you guys do!"

Bailey Backus


"Looked into buying a new car from this dealership and the sales staff were incredibly helpful and reasonable and did not try to force a sale on you. One of the sales staff, Alimam Diaby, was sincere in his efforts to get you into a car you really wanted, if it was not a car at Carolina Volkswagen. He wants you to be happy and will work with you on the price as much as you need him to. If you are in the market for a Volkswagen please give him a call and he will get you the perfect car at a seriously competitive price."

Graham Sessoms


"I recently purchased a used 4Runner for my son. Alimam worked with us on the purchase and did a great job. He wanted to make sure we were happy with the vehicle and gave us plenty of time and space to look it over. We did not feel pressured at all. Would recommend Amimam to anyone visiting the dealership."

 

"I recently purchased a car from here and worked with Alimam Diaby and Todd King and Derek. There were great. The general manager was very nice and helped every step of the way. Dustin, the finance manager, helped me understand the warranties on the car. Alimam was a wonderful salesman. He was very polite and kind. I have already recommended them to my friends and coworkers."

Daria Clegg


"An absolutely fabulous car buying experience. I can highly recommend this dealership, and especially Dustin Speights, Chuck Richmond and Mat Brown, to anyone who is in the market for a new or used Volkswagen. Most pleasant car buying experience I've had in years."


"Chuck, Dustin and Dave made everything simple for me. I was in for an oil change on my TDI which I was loath to give up or modify. The selection of TSIs at Carolina CW was not available at the two dealerships closer to me. I was able to drive away with a VW I was proud of and didn't have to have a cosigner because of my previous purchase through VW credit. I cannot begin to say how pleased I was with how smooth they made it for me. It was a pleasure to wait in your facilities and Tammy from service remembers me always and greets me with a smile. We now have 3 VW's - 1970 Ghia, 2007 Fahrenheit GLi and my new TSI. Thank you so much for making such awesome cars!"

Elizabeth Moss


"The staff at Carolina VW are attentive, friendly and accommodating. A loaner was provided when asked, the shuttle driver was especially pleasant, and the service team worked hard to diagnose the problem."

Mellanie Page


"I have visited many dealerships in my lifetime and this by far was the best service I have ever received. I have always purchased Nissan's and someone recommended me to Carolina Volkswagen. Being very skeptical, I still went and got such great service by my Sales representative I decided to make a purchase. He helped get me what I wanted under my monthly budget even with my credit being slightly below average. He walked me through every intricate detail about the car and even called me a week later to see how I was enjoying my purchase! As I received my first oil change, service went above and beyond to make sure everything else was perfect even giving my beauty a nice car wash. Such a friendly staff and very accommodating to the customers as we wait in the lounge. The Starbucks, and snacks are extra perks :) I love it here! I will definitely be upgrading in two years and remain to stay with Volkswagen."

Stephanie Nelson


"Buying a first car for my teenage son. Visited a few times during the consideration/buying process to test drive and look over the car. Our salesperson Saaid was excellent- knowledgeable, friendly, followed up timely, and was never pushy. I felt like he went out of his way to make it a good experience for my son. Saaid even came in on his day off to ensure the purchase went off without a hitch. I also worked with Finance Manager Chris Woodard. He was personable, straight forward, explained each form thoroughly that I had to sign, and although was required to run through all the dealer add-on services which I politely declined, he accepted my answer and did become aggressive in trying to get me to buy services I did not want. I appreciated his approach on that as I've dealt with plenty of FM's who can become unpleasant during that process. After finishing the sale and leaving the dealership, Chris called me and asked me to return. He told me he a lower finance rate had come back after we finished the forms and all he needed me to do was sign a new form with the lower rate. Much to my surprise the lower rate also qualified me to have my first month's payment made by VW. Doesn't get better than that. He could have not said anything and I would have never known. Appreciated the honest approach. This is my first purchase at this dealership and based on this experience I would buy here again."

Craig Palladino


"I purchased my car in another state but I have been servicing in this dealership this year. The service advisor Charles is trustworthy, very knowledgeable, honest, polite, and truly care about his customers. Charles is always available when needed over the phone also when I have service questions about my car. I didn't know my tires were in so bad shape and he called me to tell me how concerned he was with my safety driving this car, explained the risks and recommended me to change tires as soon as possible. When I replaced tires, I certainly noticed the difference it made having new tires in my driving and safety in the road. The sales, General manager and sales reps are also available to answer questions about your car. The waiting area in the service department is always well stocked and clean neat. This is a service department I can trust. Thanks for the service provided. I definitely recommend this dealer."


"Amazing Service. My first time buying a car from a dealership so I didn't know what to expect, but they helped me through every step of the process. Would recommend anyone looking for a new or used car to take a look at Carolina VW."


"The entire experience at Carolina VW was outstanding. Richard Albino and Chuck Richmond helped put together a very fair deal over the phone since I was calling from out of state, and were kind enough to hold the car for me until I was able to travel to dealership to pick up the car. Matt Testa promptly answered a question I had about servicing the wheels. Finalizing the paperwork with Dustin Speights was efficiently handled as was the delivery of the car. All-in-all, a great car buying experience!"

RG


Great experience from beginning to end. From the sales consultant, Saaid, to the sales managers,Mo and Dereck, to Chris with the paperwork. Everyone was great to work with and we felt that we were being handled with sincerity and integrity. Truly a pleasure buying a car from Carolina VW.

Robert
2015 Golf


This is my second car leased with Mr. Albarino. He may have to step it up to the leather package for a third. I will certainly keep in mind his straightforwardness, and history of exceptional service for future business.

Bryan
2017 Golf


Chuck and Chris stayed over 2 hours to make sure I purchased the car that I wanted. They did not rush me to just make a sale, they appeared to care so that I was able to purchase what I wanted!

Heidi
2017 Passat


Thanks for your help. I love my car...and my sales manager Tammy.
Barbara
2011 Tiguan

Mike was a great salesman. A bunch of very great people thank you.
Nabo
2016 Jetta

Your service team, especially Tammy, have made me a loyal Carolina VW client. My next car will also come from you, and I have recommended you to family, friends, and my customers.
Ulrike
2013 Beetle

Tammy was very good to work with and highly attentive, particularly in getting me a loaner vehicle when there was a mixup about the date of my service appointment (my fault). I was a bit surprised  by some of the items included in the 50k service, but understood that is a package and the service was due.
Bradley
2013 CC


While all associates involved with my service were excellent representatives of you dealership, I must commend the superior approach to customer service that your Service Manager Dominick Santevecchi exhibited. My vehicle problem was complicated and Mr. Santevecchi personally oversaw the progress to final, satisfactory solution. What could have been a frustrating and unpleasant experience was instead an example of how an employee takes an invested approach to assure a client's visit is handled in an exemplary fashion. Hats off to "Dom" and to your dealership.
Susan
2001 Golf

Mr. Brown was great!
Justin
2017 Jetta

Everyone was friendly. Mike is exceptional and I would like to recommend giving him a raise. The mechanics are very knowledgeable and in depth. They had an answer to all my questions and some.
Sovann
2016 Jetta

Mark Price was very helpful and made sure my daughter was taken care of when she came in with the vehicle. I was very comfortable sending her there for her first trip to get her car serviced.
Shawn
2016 Jetta

Mark Price is an asset to VW. Great customer service.
Jacob
2010 Jetta

David made it an easy process leasing my first car. His knowledge and care were very appreciated
Samuel
2016 Jetta

Tammy is always so helpful
Brittney
2005 Passat

On my fifth car from the dealership and still happy.
Joseph
2013 Tiguan

I've never seen a friendlier staff at any dealership. Probably never seen a retail establishment that was as friendly. Thank you for you continued excellence.
Chris
2016 Tiguan

Always a great experience at this VW dealership--long time customer, service dept staff is always great.
Emilijane
2014 Jetta

Purchased Jetta with my daughter. Richard, Chuck and Patrick made our experience a very pleasant one. I would definitely recommend Carolina VW to anyone purchasing a car.
Todd
2016 Jetta

Tammy always does a great job. She's very considerate of my time and explains all maintenance on the vehicle thoroughly.
Kendra
2011 Jetta

Good experience and I will be back again for my next car.
Parisa

The sales consultant, David Brown, was head-and-shoulders better than the car salesmen I have dealt with in previous new car purchases. He was most helpful in listening carefully to a few special requirements I had and finding a solution that worked for me, rather than trying to talk me into buying something else. He really knows the products he is selling... and that is rarer than you might think.
John
2016 Golf SportWagen

The entire team at Carolina Volkswagen was amazing. Chuck Richmond, Bryan Smith, and Paige Hawk were super helpful in the purchase and delivery of my Jetta on my daughter's 16th birthday. I would recommend anyone purchasing a VW to buy from these folks.
Charles
2016 Jetta

Very happy with my overall experience! A huge thanks to Brian Richardson, Chuck Richmond and others who stayed past closing time to make sure things went smoothly. Thanks also for offering me an affordable deal. These guys work hard and do not get enough credit!
Theresa
2016 Jetta

Everyone at the dealership was exceptional however I would like to mention Alden Sink. He was courteous, knowledgeable and helped me to decide on what options I needed to add to my purchase. 
I will highly recommend your dealership to friends and colleagues.
Renee
2016 Passat

Most EXCELLENT,...Couldn't have been better!!....Thank You!!
Bradley
2016 Golf SportWagen

Dale Denny was exceptional! Not pushy, very knowledgeable, very kind and considerate, gave my husband and I privacy to reach a decision.
Thomas
2016 Passat

I had the pleasure of working with David Brown, who was extremely patient, knowledgeable, and thorough in familiarizing me with my new Passat. He, like everyone I encountered, demonstrated the utmost professionalism and exceeded my expectations (even though they were quite high)!
Simon
2016 Passat

David Brown was a good salesman and was patience with my concerns.
John
2016 Passat

Very pleasant experience with the staff.
Marylou
2016 Passat

This is my second vehicle from this dealership and I will keep coming back each time I am provided efficient and effective service.
Troy
2016 Jetta

The experience while shopping here was very pleasant. I would definitely recommend this dealer!
Barroni
2016 GTI

Chris Woodard did a great job. Don't let him get away!
Robert
2016 GTI

 
Loved Chris Woodard
Christine
2016 Jetta

I'm a happy customer of Carolina VW. I felt this way in 1999 when I bought my previous car there and that is why I returned. I'm happy that time hasn't changed that experience.

I couldn't be happier with the experience or my new car! Everyone I worked with contributed to this feeling but Richard definitely put in the time to assure it was a positive experience and that I was a happy customer. If I could him more than a 10, I would happily do so!

I ordered a Beetle convertible. I worked with Richard Albino from the moment I first called to see if they would be open, for the test drive and all the way through the time I drove my (beautiful!) new car off the lot. I could not have asked for a better car buying experience. Richard was always pleasant and very knowledgeable. He took care of all my requests so the process flowed smoothly. He kept in contact with me all through the process, updating me all along the way. I never had to call the dealership to check on anything. I could not have asked anything more of anyone. He made what could be a bit of a stressful experience into a very pleasant, positive one! Additionally, Patrick helped me order my new car and he was also very pleasant to work with. He handled the financial aspect of the sale in a way that made me feel respected. The number at the end of the process matched up identically to numbers we discussed up front. This is the second car I've bought from Carolina VW and the feeling of honesty and integrity is the primary reason I am a repeat customer.

Patrick was very good to work with and the process was pleasant. We had a reasonable, polite discussion on price that I think left both of us feeling that the agreed upon price was fair for us both. That was very important for me to have a positive feeling about buying the car and without it, I may not have ended up buying it at all.
Charlene
2016 Beetle Convertible

Great experience. Everyone was outstanding
Robert
2016 Beetle Convertible

RICHARD ALBINO, PATRICK AND BRANDON ARE AN EXCEPTIONAL BREED OF PEOPLE, THEY MADE IT POSSIBLE FOR ME TO DRIVE OUT WITH THE VEHICLE I TRULY WANTED. PLEASE LET THEM KNOW HOW HAPPY WE ARE!!! GIVE THEM KUDOS AND TO KIRK TOO!!! PLEASE .
Lebron
2016 Jetta

I really enjoyed my visit, as always, and Richard, Patrick, Alden, and even Brian made it more fun. I made some new friends and feel I can call on any of them if needed. 
Jean
2016 Passat

Richard Albino, Patrick and Brandon were on top of the game to ensure my total satisfaction!!!
Jose
2016 Tiguan

Wonderful and easy buying process from beginning to end.
Marie
2016 Jetta

We were very impressed with our sales consultant David Brown. He was very knowledgeable and took a personal approach!
Lori
2016 Tiguan

We were looking for a car for our daughter. Chris was very patient and explained everything in detail. He made her first experience in buying a car a fun experience. It was a pleasure. Paperwork with Brandon was also a breeze. Overall it was a great experience for us. Thank you Carolina Volkswagen.
Halit
2016 Beetle Convertible

Most pleasant experience ever, in buying a car!
Thanks Dale!!!!

Brenda
2016 Tiguan

This is my first VW purchase and I couldn't be happier. I worked with Sales Consultant, David Brown at Carolina VW Dave was professional, courteous and extremely knowledgeable. It was a pleasure to work with him and I look forward to recommending the brand and David specifically to friends and family. I am a very happy new owner of a VW Golf GTI!
Christine
2016 GTI


I have leased from VW on Independence for the past several years. I have had nothing but exceptional experiences each time... when leasing a new car and even during routine maintenance checks. I have been to several other VW Dealership locations, and the Independence location in my opinion has always had the best customer service. That is what keeps me coming back. They remember me and work with me to fit my needs and I can't tell you how much I appreciate it. I love the product - I feel safe and at ease knowing I am driving my 9 year old in a safe car. I always recommend VW on Independence to my co-workers and friends. Great job, keep it up and thank you for all you do. I am loving my new car!

 

Cynthia

2016 Jetta



Love the car, the deal and the staff. Very professional and friendly. Thanks David and Patrick.

 

Ralph

2016 Passat



Love the staff! Awesome reps

 

Anquavious

2016 Jetta



It was great from beginning to end.

 

Ryan

2016 Passat



Richard Albino was a true gentleman and extremely knowledgeable. VW is lucky to have him!

 

Sylvia

2016 Jetta



Our Salesman, Dale, was extremely friendly and helpful and we will be back to buy from him in the future!

 

Wesley

2016 Jetta



I received exemplary service from the time that I received an immediate response to my email enquiry to when I drove off in my brand new GTI. Paul made the transition from South Africa seamless and the Foreign Business Professionals Plan is a great solution for ex pats like me. Paul was thorough and paid every attention to detail. A shout out must also go to Patrick, Brandon and the rest of the Carolina VW crew for making this such a great experience. 5 star service, highly recommended.

 

Joao

2016 GTI



LT was extremely helpful

 

Rufus

2016 Passat



 

 

One thing that I really like and respect about Carolina's VW is that they are not just about selling cars but also making sure that the customer is financially stable. They made sure that I was capable of affording the vehicle. Secondly, they trusted me instead of persistently asking for a co-signer, they asked me questions regarding my financial situation and I answered accurately. Lastly, I am extremely content with my purchase and thanks to the sale-man, Richard. He communicated with me through his personal phone, even when he was on vacation, he still answered my calls and talked to me politely. Based on my experience with Richard, I strongly believe that he deserve some sort of award from Carolina's VW for his outstanding and diligent work. This is my first car and I can't even explain how much I love it. Y'all keep up the excellent work.

 

Ayellor

2016 Jetta



I love getting my cars from Paul Jugenheimer at Carolina VW. He remembers what I want/like/need in a car and finds me the right one for me. He knows I'm going to beat him up on pricing, so we don't haggle anymore...though it was fun to watch him get frustrated when I told him the price wasn't low enough. I've sent several friends to see him and will continue to do so.

 

Michael

2016 Jetta Sport



Mr. Denny was most professional and was truly considerate of our time on a very busy (for us) weekend. He also was a delight to work with. I would recommend him to friends and family.

 

Ronald

2016 Jetta



Richard was a very considerate, and helpful salesman. He spent a day and a half answering questions and treating me and my fiancé like we were his only priority while I decided which car and what features were important to me. This is my first new car and I have always wanted a VW turbocharged car. I am definitely going to be a hardcore VW customer from now on.

 

Loyd

2016 Golf



They couldn't have been easier and more accommodating to work with when buying a new car. It's always a pleasure to walk into Carolina VW for anything. Will be a customer of theirs as long as we own VW's.

 

Nadja

2016 Passat



Chris did a wonderful job assisting us in finding our car and explaining the features. All staff were extremely personable, friendly and made us feel welcome and excited to find our new car. It was a great experience, one I hope to repeat consistently when I need to buy a car.

 

Leah

2016 Tiguan



Our family loves this dealership and will continue to purchase our vehicles here! Huge thank you to Shawn, Brandon, Robert, and Paul for making this purchase stress free!

 

Constance

2016 Passat



 

 

I just want to say David Kopec was great. Probably the best experience I've had with buying a car, and I've had a lot.

 

John

2016 Golf Sportwagen



What can I say? This is my 3rd vehicle from Carolina Volkwswagen and I am Very pleased With their team and the service they all provide... Paul Jugenheimer I appreciate you working with me for all this years. You're the best! <3

 

Keyshna

2016 Tiguan



Paul Jugenheimer Jr provided a truly exceptional sales experience while leasing my new 2016 Passat. He was very thorough as well as provided a great sense of humor, in which, made this experience more memorable! 

Thanks again Paul & staff :)

 

Brittany

2016 Passat



Wow...

 

Dimitri

2016 Tiguan



I had a great experience at Carolina VW. Shawn was very personable and a pleasure to do business with. He did everything in his power to make sure my needs were being met, while being reasonable. The finance professional was also very knowledgeable in the products and payment plans. He made the process very seamless. The store manager was also very kind and made the process of buying a new car very easy. Everyone was professional and fair. I know that if I have any concerns, I will get the support I need from the great people at Carolina VW. If anyone in my network is in the market for a new car, I know where I will be sending them. I now have my dream car and when it's time to purchase my next car, it will also be from Carolina VW.

 

Mena

2016 GTI



David, Patrick, and Brandon were all top rate. They demonstrated service excellence throughout. Very satisfied and the dealership has won my business for life.

 

Jason

2016 Jetta



 

2016 Volkswagen GOLF S 4D 1.8T MAN PZ
Could not be happier with my 2016 Golf TSI. Easily the finest driving and equipped vehicle I have owned or driven. I enjoyed working with Jacob, my sales person. He took the time to let me look at , drive and compare all the models I asked about. He gave clear answers to all my questions and helped every way he could. My only regret is I did not visit Carolina Volkswagen sooner...
-Sincerely, Norbert G.

2015 Volkswagen PASSAT LIMITED EDITION 1.8L AUTO FEDERAL
Our salesman (David Brown) provided the best new car buying experience I have ever had..... And I have purchased many new cars. I was considering every make and model but after spending time with David and discovering more about the VW lineup my search was over. David understood my needs and guided us towards the model that best met them. We were torn between the CC, Tiguan and Passat. David patiently presented the features and benefits of each model and allowed us to test drive each. Most importantly David gave my wife and I the time to discuss and make a decision. Carolina VW actually made the new car buying process FUN! 
-Thanks, J. & S. Zichichi

2015 Volkswagen JETTA GP SPORT 1.8L AUTO PZEV
I must say after purchasing many new cars I began negotiating deals over the phone prior to visiting the dealership where everything was already settled and only the paper work needed to be signed.

Your dealership, over the weekend changed my position on that process. I can honestly say the new car purchase process was the best I have ever been a part of to this date. I decided on Volkswagen sometime back (Safety and Value) and decided to stop in on Saturday to see if the one I was seeking (Jetta - Sport) for my daughter was on the lot. The Sport was on the lot and actually I liked the grey two tone seat inset better (color combination), but the tan was available as well.

Our sales professional was Natasha G. and the Manager involved was Patrick B. They were excellent to deal with even though I needed time to think about the deal/numbers overnight and we made the purchase the following day. Each team member I encountered was pleasant and helpful.

Natasha made us feel right at home and comfortable, not an easy task for me with some interesting experiences concerning car purchases. Natasha made sure I/we knew all about this particular vehicle and helped me focus on the one I really wanted to purchase, no shifts to a different style of car, just straight to working on making the purchase occur, which is refreshing and to the point. Natasha was excellent and made the deal happen. Patrick was great to work with as well, he did not pressure in my opinion and presented numbers that were fair to both the dealership and to the buyer (myself). That is what I consider a successful transaction, both sides feel it is right. For me, it all boils down to it must feel right and fair. 

This process even introduced my daughter to the world of buying an automobile and I must say the purchase of her first car was the most professional and well rounded I have ever been involved in to this date. Thank you for the easy process and the professional staff you have onsite that greets your potential customers each and everyday. Your company and your team members are executing an excellent customer service plan and it is appreciated.
-Thank You, Benjamin L.

2016 Volkswagen TIGUAN S AUTO
Pleasurable, knowledgable, super friendly, enjoyed our experience. Thanks Richard and Henry!!! 😃
-Shireen K.


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