“Had an incredible Car buying experience with the team at Carolina Volkswagen, Venus was incredible with her follow up and making sure I received all of the information on the 2014 Honda Accord and answered all the questions that I had. I worked with Donell Richardson who did an excellent job with everything and The GM Richard Crosby who made sure that I received the best deal possible. If you want world class customer service and a 5 star experience go see Richard, Donnell, Venus and their incredible team!!! 5/6 stars and will definitely recommend all of my friends and family to purchase a vehicle from these guys! Thank you Carolina Volkswagen!!!!”
“Doug made me feel at home. He was very talkative answered all of my questions and my Mom’s questions. It was a fabulous experience. I bought my last Jetta here. It lasted 19 years. I hope my new car will last 20 years. I LOVE THE CAR AND THE PERSONAL TOUCH FROM DOUGLAS! Thank you Carolina Volkswagen for a bright, happy day to mark my first day as a new Jetta owner.”
“A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Service Manager Morris Maine’s, who personally made sure the tire issue I had come in for was not only handled completely but most courteously. I bought my VW at the dealership and have enjoyed their expert and fast service . Would recommend Carolina Volkswagen anytime.”
“I bought two cars from this dealership withing a week of each other. We had the most pleasant experience buying a car. Richard, Patrick and Kirk are, without a doubt, among the best human beings I have ever encountered. They will work tirelessly to get you the deal you want on the car you want. We highly recommend Carolina Volkswagen.”-JOSE
Chris Viton and everyone went out of their way to make us comfortable and pleasant. First time buying in Charlotte Came across the ad just as it posted and sent an email. The response was fast and courteous. Thanks Carolina Volkswagen! We love the Honda and shirts as well.
I had been car shopping for over a month at the point that I made an inquiry at Carolina Volkswagen. Donell Richardson reached out to me instantly and scheduled a time for me to stop by. Now, Carolina Volkswagen wasn’t even in my top 3 places to stop that day, but I had looked at some Tiguans and thought I may as well stop by before my other scheduled meetings. I arrived that morning and instead of 10 salesmen flocking my car before I even stepped out, I was greeted with a smile and Michael opening the door for me. I then met with Donell who took the time to listen to my needs and wishes in a car. He was extremely personable and knowledgeable about all the care in the lot. He said he had a car in mind for me to check out and test drive. Before leaving to grab the car he asked if I wanted anything to drink or eat. I had my doubts as I had been car shopping for quite some time and just couldn’t find what I was looking for that wouldn’t break the bank. But Donell showed me to my dream car! It had everything I wanted and more! Donell was extremely knowledgeable about the car, and was just as excited as me going through all the gadgets. Donell sold me on the car without being pushy. I’ve heard so many horror stories on the financial negotiations in car shopping, including from my family members at other dealerships, so I was ready to be there all day. However, the process was so easy! I told them what I could financially handle and we were able to come to a consensus easily. It was the easiest, quickest car shopping myself or my mother has ever experienced. I would HIGHLY recommend visiting Carolina Volkswagen. While I’m partial to Donell as he sold me my dream car, everyone I met there was friendly, caring, and genuinely excited for me. I’m so glad I stopped by, because I found my dream car and had the best car buying experience thanks to Carolina Volkswagen!
At last, I finally had a positive car buying experience and left feeling great. Charles was excellent to work with. He wasn’t pushy like a typical car salesperson and worked with us on pricing and features that met our needs. To top it off, the general manager and finance manager were also great. We didn’t get pressured to buy immediately and the available service upgrades weren’t crammed down our throats like typical dealerships. Carolina Volkswagen has exceeded our expectations and we will definitely be returning customers!
“Mike McClaskey the service adviser is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! When someone tells me they will call you back, that is what I expect. That builds trust with the company that you are dealing with. The car seem to run fine coming home but I have not driven it more than 40 miles, yet. I will add though, anytime Carolina Volkswagen has serviced my car, I have not had to go back with same problem.”
