“I bought two cars from this dealership withing a week of each other. We had the most pleasant experience buying a car. Richard, Patrick and Kirk are, without a doubt, among the best human beings I have ever encountered. They will work tirelessly to get you the deal you want on the car you want. We highly recommend Carolina Volkswagen.”-JOSE
You’ll often times here salespeople use the line “we’ll treat you like family”. It’s easy to shrug this off since you won’t really know if it’s true until you need them to step up, and actually treat you like a family member. This has not been my first car purchase, but I honestly couldn’t even name the last salespeople from my past (some family right?) Enter, Carolina VW.. I purchased a car from them about a month ago, and unfortunately it wasn’t the right fit for me.. most dealers would turn their back or give you the run around.. but these guys truly stepped up and stepped in to help. We worked through all the pros and cons of all of my options, and they ultimately put together a deal that I know they had to go WAY out of the way to make happen. There was some pushing and pulling, and a few tears shed (theirs, not mine) But! I am now the proud owner of a BEAUTIFUL Atlas R line, a car that makes me feel like a rockstar on the road, and one that I know I’ll have for years to come. So, let me name my “family”, because that’s truly what they’ve come to be: Chris Harmon, you’re like the cool cousin that will always sneak me an extra brownie at Christmas, Chris Viton, you’re like the funny uncle who tells the best one-liners. Donell Richardson, you’re so calm and patient, so sweet and sincere, qualities in common with my own father! And Danny.. Danny, you’re like the grandfather who asks everyone to pull his finger.. or like the annoying stepbrother you didn’t think you wanted until you come out of the blue and stand up against my bully. When I first stepped foot into this dealership, and was told I’d be treated like family, I shrugged it off.. but, it wasn’t a sales gimmick.. I now know that for sure. So, if you’ve read this far, and you’ve had any doubts about coming to a place not just to buy a car, but to have an honest hardworking team that will have your back, the real deal, no sales gimmicks, look no further… And welcome to the family.
I had been car shopping for over a month at the point that I made an inquiry at Carolina Volkswagen. Donell Richardson reached out to me instantly and scheduled a time for me to stop by. Now, Carolina Volkswagen wasn’t even in my top 3 places to stop that day, but I had looked at some Tiguans and thought I may as well stop by before my other scheduled meetings. I arrived that morning and instead of 10 salesmen flocking my car before I even stepped out, I was greeted with a smile and Michael opening the door for me. I then met with Donell who took the time to listen to my needs and wishes in a car. He was extremely personable and knowledgeable about all the care in the lot. He said he had a car in mind for me to check out and test drive. Before leaving to grab the car he asked if I wanted anything to drink or eat. I had my doubts as I had been car shopping for quite some time and just couldn’t find what I was looking for that wouldn’t break the bank. But Donell showed me to my dream car! It had everything I wanted and more! Donell was extremely knowledgeable about the car, and was just as excited as me going through all the gadgets. Donell sold me on the car without being pushy. I’ve heard so many horror stories on the financial negotiations in car shopping, including from my family members at other dealerships, so I was ready to be there all day. However, the process was so easy! I told them what I could financially handle and we were able to come to a consensus easily. It was the easiest, quickest car shopping myself or my mother has ever experienced. I would HIGHLY recommend visiting Carolina Volkswagen. While I’m partial to Donell as he sold me my dream car, everyone I met there was friendly, caring, and genuinely excited for me. I’m so glad I stopped by, because I found my dream car and had the best car buying experience thanks to Carolina Volkswagen!
“Chris Harmon are phenomenal! I have never had an easier car buying experience. They worked with efficiency while paying great attention to every detail. I am new to the car buying process, so they were kind and reasonable when helping me navigate all of it. The two took the time to build a relationship with me and to learn my wants and needs in a vehicle. They were sure to answer all of my questions, explain every option in detail, and found me a great car for a great price. I never felt any pressure to make a purchase. I am so grateful for the time Chris spent with me at Carolina Volkswagen and the work they put in to ensure my car buying experience was a positive one! I would recommend this team to anyone in the market for a new Volkswagen!”
“Mike McClaskey the service adviser is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! When someone tells me they will call you back, that is what I expect. That builds trust with the company that you are dealing with. The car seem to run fine coming home but I have not driven it more than 40 miles, yet. I will add though, anytime Carolina Volkswagen has serviced my car, I have not had to go back with same problem.”