If you need any work done, go see my girl Tamara in the service center. Brought in my 2016 Golf R for an electrical issue near closing time and was promptly told that my battery was malfunctioning and would take a few days to order. No problem. Ran into some warranty issues at South Charlotte VW (closer to me) and decided to come back to see if I could exchange the battery. Tamara took care of me and was able to be in and out the door in 5 minutes.
Had a great experience with Todd today. While we didn’t reach an agreement at this time, working with him was great and I would definitely keep him in mind for any future needs.
I was in a time crunch to get a quote to repair the damage on my car from an accident. I called 3 other VW dealers in the area to describe my damage and ask if I could come in for a quote. All of those dealers were unable to accomodate me. I was so relieved when Carolina VW said they could give me a quote the same day so I could move forward with the necessary repairs. Thank you!
As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last payment on my lease car so I contacted David Brown (who I have purchased many cars from) and told him I was ready to turn my lease car in and purchase a new one. No lease. He knew my budget and immediately began texting me cars for me to review. I picked out the one I wanted and he turned me over to Venus who went through the details with me. All through text and emails. She was super helpful and got me the deal that I wanted. So, after work last night, I went to the dealership and met Ben Madsen who had been filled in with all my details by Venus. We checked out the car, went to Shaun the Finance Manager. Everything was just as promised. No tricks. No surprises. I signed the papers and was driving home within an hour of arriving. Best experience! Thank you to David Brown, Venus, Ben Madsen and Shaun for making my life easier!
My experience at VW was great! The customer service was exceptional. Working with Todd was a pleasure. Thank you Todd.
Just purchased a 2017 Mazda 6 and the salesman by name Todd was very professional,courteous and went above and beyond to make sure I had a good deal and my experience was pleasant.
Had a great experience! Todd was awesome
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