Ben Madsen helped me with my recent purchase of the VW atlas. I’ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for precious car purchases- Ben was hands down the best associate I’ve encountered. I never felt he was ‘selling’ or working toward any other agenda than mine. He is a great listener, translated my needs, and gave me a better offer package than any other dealer. He is highly professional and represents the VW and Renaldo family well. He was extremely knowledgeable and took the time to point out additional features and options. I had the best experience working with Carolina VW- unlike VW of South Charlotte and Hendrick, the Renaldos own 7 (not 100+) dealerships. They CARE about their clients and it shows in their professional, expedited support. Thank you, Ben, for being a real person, showing me that there is hope in the future of ‘car salesman’, and for providing us with phenomenal service. VW and Renaldo family- Ben deserves a raise! I asked him for a stack of business cards to pass out to referrals. Buy your next car from Ben- you will not be disappointed.
Great staff! Great experience!
Passionately committed to customer service excellence!
Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recommend Richard to anyone that is shopping for a new car!
Very low pressure which is appreciated, and quick to bring out a test drive. Worth giving them a chance and seeing if you like what VW has on offer.
We made an appointment for an oil change on a Saturday and upon arrival we received excellent customer service, our wait was very minimal and the car looked great after a complimentary car wash.
Ben and his team were knowledgeable, professional, and efficient in their work. Two thumbs up, I will be shopping here again! I reccomend Ben and Joel to all of my friends.
I visited this location on a very busy day for a simple oil change & new headlights. I didn’t think the wait would be so long, they offered me snacks & a ride home. Excellent service!
Service clerk, Chance Provides excellent customer service, top rate professional!A great new addition, to the Carolina Volkswagen team!
There is a friendly vibe as soon as you walk into sales or service. Never felt like I was being pressured to purchase. Ben Madsen sold me the last 2 cars. Ben is great to work with.He listens to what our needs/wants are. Then does his best to meet all. Ben is a very professional,knowledgeable, and friendly salesman Very happy with my purchases. If the need arises, my first call will be to Ben.
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