Customer Testimonials

My friend bought a car here, and we had a great experience. We called Donell looking for a specific car after another dealership sold the one we were looking at from under us. Donell held the keys for us, and was a dream to work with. Nothing but professional service from the whole team start to finish, and we felt the process took a reasonable amount of time and not too long. I would return to this dealership if I needed a vehicle.

Very friendly. Wife bought another car from Chris. Was a great experience

We had a great experience working with Craig & Ted in buying my first car! Craig made the process super easy and enjoyable. He was very accommodating to what we were looking for and budget. Cannot thank him enough and love my new Tiguan!

I had a great experience buying my 2018 Acura RDX from this dealer! Yuriy was super responsive in answering my questions via text and phone before I made the drive up to Charlotte to test drive the car. He even sent a video walkthrough showing the exterior and interior, explaining key features so that I could see them in real time. They made the purchasing process super simple - would definitely recommend! 🙂

I recently bought a vehicle from Nathan and interaction was phenomenal. Great customer service throughout

I am a single mama that lives 3 1/2 hours away from this dealership. I found a car online that I absolutely loved and Chris Harmon & Danny Poli sure made it happen! This has been the easiest & most pleasant car buying experience I’ve ever had. 10/10 would recommend these guys to help you out the next time you’re in the market for a car.

This is the THIRD VW I’ve bought from Richard Albino at Carolina VW. He’s straightforward, friendly, & knowledgeable. I thought I didn’t have a chance of ever getting into a Tiguan, but Richard & the team there worked some magic. I’m a customer for life! 🙂

I want to thank Donell Richardson for being very helpful. His service was one of the best I’ve received at a car dealership. The whole staff was friendly and professional as well.

Truly the best car buying experience. Donell was friendly, knowledgeable, and a joy to work with. He really went out of his way to make sure I was happy with my purchase. I love that the salesperson I spoke with on the phone was the same person who saw me through the whole process. I felt respected and that my time was valued. The car I purchased was exactly what I was looking for and very competitively priced. I would recommend this dealership to anyone looking to purchase a vehicle.

You have to work with Chris Harmon. Concierge above and beyond service. 10/10 recommend.

I had the pleasure of working with Donell Richardson at Carolina Volkswagen. He is very passionate about what he does and really enjoys helping people find exactly what they want. He even came in on his day off to make sure I got everything I needed for my beautiful 4Runner! I highly recommend Donell for any of your vehicle needs!

Went there for a busted front axle boot. The customer service was excellent. Got taken care of in no time and reasonable price. I would definitely recommend it

Very positive buying experience from this dealership and Richard Albino. I was able to locate the car via their website, negotiate the price, take a test drive and complete the purchase process very quickly. Process was very transparent and Richard and the team were very courteous throughout the entire process. I would highly recommend Carolina VW and Richard Albino.

As a first time car buyer, I couldn’t have felt more comfortable and confident throughout the process with Carolina Volkswagen. Chris Harmon and Danny Poli went above and beyond, (I’m talkin tracked a car down for me states away), every step of the way. Even down to the dreaded finance office part - it was so quick and easy with absolutely no pressure. I was recommended this dealership by a few people, and now I see why. I can’t recommend them enough now myself! Thank you all for everything.

Richard helped me out a lot by finding a great car and letting me test drive it and getting to know inside and outside or the car.it really was just an overall amazing experience the whole entire time buying the car.

Recently purchased from Caroline VW and had a really great experience start to finish. Richard Albino handled the sales experience with professionalism and courtesy to make everything as easy as possible. Chris in finance made wrapping up everything a breeze! I know I’m in great hands, thanks again!

I had a fantastic experience at this dealership. My sales consultant, Chris Harmon, was extremely helpful, honest, and informative. I couldn’t have asked for a better experience! I am pleased to say that I was able to walk away with the car of my dreams. Thank you to the entire staff at Carolina Volkswagen!

Had a great experience at Carolina Volkswagen, yet again! I turned my Jetta in that I was previously leasing from Carolina VW and chose to lease a Tiguan. Richard Albino, Danny Poli, and Chris Gray worked with me and made it a truly great experience. I am so glad I returned to Carolina VW and chose to lease from them again. There is no other VW dealership in the area like Carolina VW.

After a frustrating time at another VW dealership I was able to get the car I wanted at the price that worked for me. Kudos to Richard Albino and team for their professional and caring service. I love my new Tiguan!

I had an amazing experience with the team at Carolina Volkswagen. I worked with Chris Viton and his manager Danny and their team is fantastic. They took the stress of buying a car away by being friendly and listening to my needs and not giving me the run around. They worked with me to ensure I walked out with a car I loved and a price that I was comfortable with. All of the prep work I did prior to decide to buy the Tiguan SE paid off as I now am quite happy to be part of the family. ...

Just had an amazing experience with Richard Albino! Not only him, but the sales manager and the entire staff were friendly and welcoming. Conversations were fair and to the point. No beating around the bush. I was able to walk away with my dream car for the perfect price! Would definitely recommend Richard and Carolina Volkswagen to anyone!

Couldn't recommend Chris enough. His knowledge of the vehicles he's selling is impeccable. He answered every question my husband and I had about the VW Atlas. As soon as my feet hit the parking lot I was wanting to see the numbers. No sense in looking at something I can't afford. He jumped right into that and didn't try to push us into the top trim level like a previous dealership had done. He was personable yet professional. The dealership negotiated well (my husband even got some pizza out of the deal haha). To be honest ...

I had an amazing experience with this dealership! Very welcoming and very helpful. They helped me get into a car that I wanted with out any hassle. Richard Albino Was the one that made it happen! If you need a car, talk to this man. Thanks again!

Recently purchased a Toyota FJ Cruiser from Carolina Volkswagen. Worked with Chris Harmon and Danny Poli. It was a 2 hour drive to the dealership and I could not make it before closing time. Chris and Danny were very accommodating and stayed late on a Saturday night. They were helpful and patient... and had great personalities and salesmanship. My daughter loves her new Cruiser. I am truly a satisfied customer!

Really had a great experience working with Richard Albino. He was knowledgeable, kind and answered many questions for me. When I called him back to tell him my cousin had found another car for me, he was gracious and offered to help next time--he will be the first person I call!

Richard A has taken care of my wife and I for 3 transactions now. Always quick, and I leave feeling like I got a deal. Highly recommended!

From the moment we got there till the time we left our experience was amazing. Awesome dealership and excellent staff! Huge shoutout to Danny Poli, Chris Harmon, and Chris Gray! These gentlemen took great care of us today! Will be doing future business with this dealership! Would recommend 10/10!!

Big thanks to Chris Harmon and Dani Poli for all the help and the easy buying prosses! they both helped me choose the best car for me and made sure I was happy as well as comfortable!! Everyone was super nice and helpful as well (Chris in financing was also very helpful and talked me through the entire process!)

I stopped in for a test drive-Richard Albino was knowledgeable and helpful. He was professional and friendly, answering all of my questions thoroughly. My plan was to return the next day so that my husband could test drive-I texted Richard promising to arrive within a time window but didn't as the decision had been reached for an alternate vehicle. Richard reached out to me with courtesy and patience and when I texted that we had purchased elsewhere his response was one of congratulations and encouragement. Having been to several other car lots, I appreciated his attitude of grace. Richard ...

Really happy with my purchase! I love my car! I just want say thank you to Christian and Chris for working with me and getting me the best price for my vehicle!!🙂

I am usually not one to leave reviews but feel compelled to share my amazing experience at Carolina VW. I had the pleasure of being introduced to Danny and sales team who’s transparency and no BS led us to a fast and painless purchase of a Passat. We are loving it and would highly recommend them 10x over. Thanks again.

Had a great experience with Richard Albino test driving the Atlas. Richard was very professional and was able to answer every question we had. If you are looking for a VW, I would recommend both Carolina VW and Richard.

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Mike and his guys took awesome care of me and my car today. All requested items repaired and I'm ready for the first road trip. Can't wait to see highway performance.

My wife and I went to two Volkswagen dealerships on Saturday. We were confident we wanted an Atlas but not sure if we wanted new or used. The first dealership was not very straight forward when it came to pricing and wanted to change numbers on their paperwork hoping we wouldn't notice. We left and went to Carolina Volkswagen and met with Chris Harmon. We knew we were interested in 3 specific used cars or a new one. He immediately let us in all 3 used cars and 2 new ones and answered all of our questions so that we knew which 2 ...

Let me just start by saying that Carolina Volkswagen is a top notch , well organized dealership! When I came in , I wasn’t sure if I should buy or lease a car , but after Richard and Danny so graciously spent a lot of time explaining my options I am very happy with my decision. Chris you rocked too!! ;))This is my second lease with Carolina Volkswagen and I will definitely look forward to working with them again. Thank you

Best VW dealership in Charlotte- I’ve dealt with some of the other ones and my experience was not nearly as good. Chris Harmon in sales and Chris in finance were both great to work with, very laid back and no pressure. Highly recommend.

Vw Is Has The Most Pleasant Customer service I've Seen They Actually Care ❤

Fast, fun and easy car-leasing experience at Carolina VW! My 86 year-old mother was in the market for a new lease and found exactly what she was looking for at Carolina VW after researching online. The moment we arrived at the dealership, both Danny Poll, the sales manager, and Richard Albino, the sales associate, greeted us with a smile. They immediately invited us inside for a conversation. Richard was amazing, he listened to what my mom wanted and what she was able to afford, then went into action finding her the car. Moments later we went for a fun test drive ...

I’ve been leasing my car @ Carolina VW since 2011 and there is a reason I always come back. My wife’s Kia was quickly approaching its lease turn-in date and she was considering the switch to VW. We just had a new baby in December, so she tasked me with finding a new car for our growing family. Donell and the rest of the team @ Carolina VW showed that they wanted our business, and worked hard to find us a beautiful Atlas that we liked and that worked for our budget. I had been ridiculously busy, so Danny even prepped ...

Carolina VW took great care of me in the purchase of my pre-owned Tesla. Danny Poli, the manager, and Chris Harmon, my sales associate, were so fun to work with. They had such great senses of humor, yet remained extremely professional. They treated me as if I was a VIP, though the dealership was extremely busy while I was there purchasing the car. The finance manager, Chris Gray, was great to work with, as well. His attention to detail and willingness to explain the paperwork built confidence in the fact that I was making a good purchase decision. Easily one ...

Thanks to everyone involved at Carolina Volkswagen for helping my step son out with the lease of his first car! It was his first car transaction, so nerves were running high. After going to another VW dealership, I knew we could find better. I made one phone call for him and it was smooth sailing from there with Carolina Volkswagen. They offered 3K less down and $25 a month less expensive on a newer car!! I was even out of town and everyone at the dealership was ready and willing to dive in and help him through the process. When we ...

These guys are PROS. Got my business for the life of my VW Passat.

We were very pleased when we visited Carolina Volkswagen and spoke with Richard. He was great, super informative and helpful. I would suggest visiting Carolina Volkswagen if you are interested in purchasing a Volkswagen car.

Kudos to my team of car experts: Chris, Chris, & Christian! I had a wonderful experience and they were all very patient with my myriad of questions. I would highly recommend buying your new or used car here. Dr. Chris

Mike in service is the best there. He is always looking out for his customers! Thank you.

I had an exellent experience at this location. From the moment I walked into the door, I was greeted, and could even tell my representative "Chris Viton" was smiling through his protective mask. The entire process from: basics of financing, test driving the vehicle, and even finalizing the paperwork ; was the best experience I ever had at a dealership. Felt more like a new friendship to me though. I also wasn't judged by my appearance, and I felt like I was at home. I'm glad for the opportunity to purchase a vehicle from this establishment. I ...

Matt always goes the extra mile. He pays attention to what the customer has to say! Matt will make sure the job gets done right!

Mr. Donell Richardson has just been elevated to the position of “Best Auto Salesperson I Have Ever Dealt With”. The previous holder of that title was awarded in 1994. It took Donell and the team at Carolina Volkswagen only 20 minutes to unseat the reigning champ. I value honesty, product knowledge and the ability to work as a team player when purchasing cars. Donell took us out to view the car that we were interested in and immediately showed us some small paint and body issues that I would not have noticed right away. It was clear that Donell and the others ...

If Carolina Volkswagen were a Christmas tree, Mr. Donell Richardson is the shiny star on the top of the tree. That is an interest word picture because I don’t know how we could get him fixed to stay up there! He made the entire process of purchasing a car relaxing and enjoyable. Donnell knew the details about the 2012 Toyota Highlander that we purchased and he took time to show us some cosmetic issues that we probably would never have noticed. He impressed my wife and I as a man of honesty and integrity. When we sell the Highlander, Donell ...

(Translated by Google) I liked the place, they have good attention, they know how to give good answers to all the questions regarding the vehicles, their mechanics have a lot of experience and in the waiting room, I drink cookies, water, soda and coffee, very good, I like them as quickly as possible. job (Original) me gusto el lugar tienen buena atención saben darle buenas respuestas a todas las preguntas referente a los vehículos sus mecánicos tienen muchas experiencia y en la sala de espera ay refresco galletas agua sodas y café muy bueno me gusto por ...

Had a great new car sales experience working with Chris Harmon at Carolina VW in Charlotte off Independence Blvd. He was very nice and knowledgeable of VW products. He worked with us to get a great price and made the taking possession of the car quick and easy. I highly recommend!

Danny and Chris were very knowledgeable and were willing to spend time with my wife and I explaining and showing us available Atkas trims. It was because of them, we chose VW over several other brands. We absolutely love our new Atlas and glad we had such a pleasant car buying experience! Great team at Carolina VW.

You'll often times here salespeople use the line "we'll treat you like family". It's easy to shrug this off since you won't really know if it's true until you need them to step up, and actually treat you like a family member. This has not been my first car purchase, but I honestly couldn't even name the last salespeople from my past (some family right?) Enter, Carolina VW.. I purchased a car from them about a month ago, and unfortunately it wasn't the right fit for me.. most dealers would turn ...

Thanks to Chris Harmon and Chris Gray for a very easy sales transaction. After calling 3 other dealers waiting on return calls, I was able to reach this team on the first try and had pricing in less than 30 minutes. Drove down to dealership and was out with vehicle in less than an hour. Thanks for the exceptional service!

Thank you to Danny, Richard and Chris!! I had been searching for a Tiguan and out of all the dealerships they offered me the best deal, kept me updated throughout the entire process, and met all my needs! Never once did they make me feel pressured! I am in love with my Tiguan and so surprised with how stress FREE this process has been! Thanks again Danny and team for my dream suv!

I LOVE THE TIGUAN I BOUGHT FROM RICHARD AT CAROLINA VOLKSWAGEN, and I loved my experience! Car buying is stressful!!! But Richard Albino provided excellent service and made my buying experience so smooth. I just relocated to SC from NYC during the pandemic, and I don't know where I will ultimately live, however, I do know that I likely will only shop at Carolina Volkswagen for my future cars. I was expecting a nightmare, but it was a dream. So grateful! Thank you!

They were real Helpful!!! Chris is amazing and made me feel comfortable

Didn't buy any car eventually but the experience was good and comfortable. We were contacted by Mr. Richard and he helped us through the whole process.

Noel was amazing! I went right in, test drove the car, she answered my questions, and helped me get approved! The staff members were kind and supportive! I felt they were honest as well! I drove away in our family suv! Highly recommend! They even filled it up and detailed it!

Chris Harmon could not have been more helpful, professional, and kind during the entire process of buying a car. He helped me find my dream car and coordinated with my schedule to make sure my experience was as efficient and convenient as possible. Would highly recommend Chris and Carolina Volkswagen to anyone trying to find their perfect VW vechicle!

James Gray was the first person I talked to Carolina Volkswagen. He was so patient and understanding while I detailed my concerns, my needs, my fears. He is such a good listener and he made good on his promise to communicate my needs to his team members. He really went above and beyond by spending time with my six-year-old son while my partner and I made phone calls, finalized the paperwork, and took time to weigh our decision privately. I was so grateful and so truly impressed by the customer service at this dealership. We also worked with Chris Viton, ...

I had been shopping around the past two months for a new suv. I was deciding between a Kia, Hyundai and VW. VW was my last stop but should of been my first! Chris Harmon was a stand up guy. Made the sales process enjoyable and very comfortable. Coming from a sales background I am very tough on sales people and I have to say Chris was a pleasure to work with. I am extremely happy I gave Carolina VW my business because not only was my sales person a great guy but so was the finance representative Chris Gray. ...

The sales representative was a pleasure to deal with as well as the rest of the VW team. They helped me get the car I wanted with a decent intrest rate. Special thanks to Michelle for showing me a variety of vehicles.

The sales representative was a pleasure to deal with, as well as the rest of the VW team. They helped me get the car I wanted with a decent intrest rate. Special thanks to Michelle for showing me a great variety of vehicles

Great overall experience.

I had the best experience today getting my new vehicle today, Thank y’all so much for all everything and for being so kind

Best car buying experience I’ve had so far! I said I would never buy a new car but there was zero pressure and everyone involved was so friendly. I had an appointment to meet with Chris H. He had the car ready for me when I arrived, I loved it, came back Monday to complete all paperwork and drove home in a brand new Atlas Cross Sport! Thank you for making it so easy!

Chris Brown is a Great Guy!!!

Having recently moved to Charlotte, coming to Carolina Volkswagen was simply an attraction to a certain Atlas model I've been curious about. What I didn't expect, was to feel immediately part of the sales family from the moment I walked in. The culture that Danny is setting forth is one that I reach to replicate with my own team. His entire sales floor, including Richard who followed through my whole sales experience, were courteous, professional, and made sales what it can be - fun! Honestly, I wish I had a reason to come back...and not just for ...

Chris Harmon and Danny Poli are the dynamic duo! why it took me 3 visits is beyond reason...I knew I love this car! They knew too and stayed in contact with me. No pressure just looking out for me. I felt comfortable and left very happy.

Chris was such a pleasure to work with! He truly wanted me to be happy in my new Volkswagen and made sure that happened. Chris and Danny were both so great to work with and the reason why I keep going back to Volkswagen

My wife and I recently bought our new VW Atlas from Carolina VW. Danny (the manager) and Chris (salesman) were awesome to work with. Easiest transaction I've done when purchasing a vehicle. It was awesome to have a real person answer on the 1st ring or two, let alone have it be the manager. Great customer service! Can't recommend them enough! What are you waiting for?!?! Give them a call!

Great experience with Chris! He was very patient and understood my needs and knew the cars well! He went above to accommodate my schedule. Would send my friends there!

Great service. Friendly

We worked with Elijah Gray very professional, personable and a joy to work with. We drove out in our brand new 2020 Tiguan!! A great easy process.. Go see Elijah at Carolina Volkswagen.Thank you Elijah!!!! Steve Baux and Kimberly Lopes

I bought a 2018 VW Passat from this dealership a couple of weeks ago, after purchasing the same car from a different dealer and returning it for issues brought to my attention here at Carolina VW, and I absolutely love the car and had a wonderful experience working with Chris Harmon and Danny Poli! Not only did they show genuine concern for my buying situation, but the purchasing experience was simple, thorough and seamless! I very much look forward to returning for car services and future purchases!

I had a wonderful experience at Carolina Volkswagen. Danny, Richard, TQ, and Chris provided exceptional customer service from the moment I contacted the dealership and walked in the door until driving away in my new Atlas. Everyone was very personable and extremely helpful every step of the way. I’ve thought about the experience many times since my purchase. Thank you, Carolina Volkswagen. I love my new car!

Just leased my 6th vehicle from Carolina VW- they make it easy (even during a pandemic!). Always a good experience at this dealership from the sales team to the service department. Thanks Richard & Danny & TQ... see y’all in 48 months!

Traded in current car for a Brand New VW Tiguan this weekend. Chris Harmon our salesman and Danny the sales manager went out of their way to get us in the car with the payment we wanted. Could not be any happier with the entire situation. Cant wait to deal with these guys again when we are ready to trade in our other car!!

I had a phenomenal experience at Carolina Volkswagen. The guy I was working with (Richard Albino) was great. He did and got me everything he promised he could do. This is the 2nd new car I have bought there,and will buy from there again. Richard even got me a free fill up a week after I had bought the car. He then texted me a month after my purchase,to let me know if I needed anything he was available. Absolutely great customer service and overall wonderful experience. Thanks for everything.

A solid dealership with great deals. The pros - they took care of me after their salesperson miscommunicated the deal we reached, and on a separate occasion they comped me for patching a tire after an unfortunate puncture. You can tell they value customer satisfaction. One star removed during COVID because most the salespeople I've seen have been walking around without a mask, and I overheard a few other employees goofing in the corner with some inappropriate conversations among themselves (think either politics or religion -- not appropriate within a customer's earshot). Nitpicky, but worth noting.

What a wonderful experience!! Chris Harmon was so friendly, and willing to work with me. I would definitely recommend seeing him!! This has been the most pleasant car-buying experience I've ever had!

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Danny Poli and Chris Harmon are phenomenal! I have never had an easier car buying experience. They worked with efficiency while paying great attention to every detail. I am new to the car buying process, so they were kind and reasonable when helping me navigate all of it. The two took the time to build a relationship with me and to learn my wants and needs in a vehicle. They were sure to answer all of my questions, explain every option in detail, and found me a great car for a great price. I never felt any pressure to make ...

What an amazing service and manager Danny . You got to go see him he knows people what kind of car everyone will like and really cares about customers . I went there September 1st and was the best buying experience ever had. Danny and his team not only helped me find dream car but got me a loan very fast and when I couldn’t afford payments for the car that I first looked he knew exactly which car will work for me to get it . He knew what type of cars I like and he found it immediately, exact same ...

Went searching for a new car. My wife and I found a Volkswagen Passat Wolfsburg Edition it was a nice car. We went home and looked the car up online and found out the car wasn’t available. So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and started walking around looking at cars. After a few moments a salesman came out an introduced himself. His name was Chris Harmon. Chris turned out to be the consummate professional. We told him our ...

So my wife and I decided to go to Carolina Volkswagen and check their inventory. Glad we did. Once we arrived at the dealership we got out and started walking around looking at cars. After a few moments a salesman came out an introduced himself. His name was Chris Harmon. Chris turned out to be the consummate professional. We told him our story, and what we were looking for. He listened attentively asked a few more questions then led us over to the Passats. After looking at the New models we walked over to the Certified Pre-owned and there it ...

Really enjoyed my experience purchasing a certified pre-owner VW Golf, and it was Richard Albino who made the experience uniquely pleasant and the transaction go smoothly!

From the moment we entered we felt appreciated. Richard Albino's customer service skills were perfection, very knowledgeable and didn't push us to make a decision.