We purchased a 2014 Beetle (not from this dealership). We had a few problems initially and they took care of it in a super professional manner. They took the time to walk us through each repair and the cost, that was back in November. We had an additional issue happen yesterday, they got us right in, took care of it and simply said “no charge”. They have not only won a service customer but our next car, we’ll make sure start with Carolina Volkswagen! Shout out to John and the entire service department for taking care of our daughters car!
Everyone was polite and friendly. Most importantly, knowledgeable about the cars. I am confident and pleased that I bought my car from Carolina Volkswagen, thank you very much!
We had a great experience at VW. Brandon and the sales manager were knowledgeable and took time to sit down with us. When we left after our first meeting they followed up with text and email. I’d recommend their dealership and would definitely go back
Great service . Everyone was very helpfull and seem to be excieted to work for the company. I will make sure to tell all of my friends ans family.
I was very disappointed with the trade in value the dealer gave for a return customer, and disappointed with the price of the new car and the new car had several defects where parts had to be ordered. The dealer did provide a loaner and service has been good to work with, but VW of North America is terrible to work with. I had to fight VWNA to get an emission device fixed when the previous car had very few miles and was just out of warranty, and the new car arrived with several defects. German quality is only percieved, it is disappointing. This may well be our last VW. And to top it off, the finance office made mistakes , causing us to have to return to re sign all the sales documents.
I was pleased with customer service. I just wasn’t sure if the diagnosis of my car was an accurate one. I’m coming back in to get the issue fixed though.
This was hands down the best car buying experience I’ve ever had. Venus, Richard, and Jeremiah went above and beyond to help me get the vehicle I’ve been looking for. No one was pushy, and all three did what they could to make sure I was highly satisfied.
My buying experience was stellar, my salesperson (Allyson and Karol) were very professional and thoughtful of my needs. She and Carolina VW as a whole has integrity and did everything in their to meet my expectations. I would do more business here and recommend others Satisfied Customer KT
Jami on the Service Desk was wonderful. She kept me well informed at all times and was extremely pleasant to talk to. You really shouldn’t make me add more words than I want to, but I’m going to on this occasion.
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