Customer Testimonials

I reconnected with my roots and it makes me smile - we chose to stop by this family owned and operated dealership and I couldn’t be more satisfied with the outcome! Carolina Volkswagen was honest, easy to do business with, and I’m pretty sure we've never had more fun at a dealership 😊.    The highest of praises to Team Anna, Chris, and Grayson and thanks for getting me back into the V-Dub Family with my new Cross Sport.

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I need to directly relate my on going experience with Carolina Volkswagen to Vineta Breeland. Ms. Breeland has been the consistency and partnership I needed to continue to feel confident with my purchase. Upon purchase of my used car, there was a written agreement and verbal agreement that was shared with me on things the dealership would make right to ensure the safety of my purchase. Vineta listened carefully, executed with great attention to detail and communicated continuously to maintain a connection that unfolded not just a resolution, but a successful partnership. Purchasing a “new to me” vehicle with a ... Read More

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DealerRater - May 17, 2026

I need to directly relate my on going experience with Carolina Volkswagen to Vineta Breeland. Ms. Breeland has been the consistency and partnership I needed to continue to feel confident with my purchase. Upon purchase of my used car, there was a written agreement and verbal agreement that was shared with me on things the dealership would make right to ensure the safety of my purchase. Vineta listened carefully, executed with great attention to detail and communicated continuously to maintain a connection that unfolded not just a resolution, but a successful partnership. Purchasing a “new to me” vehicle with a considerable price tag was intimidating. Leaving with less than I had dreamed after completing financial paperwork, was again intimidating. However, I couldn’t be more grateful for her commitment to making sure things not only worked out with my wild schedule, but I couldn’t also gain confidence in my purchase. The economy is tough, making heavy purchases is difficult, but people like Vineta were make for this job. Her dedication is unmatched and I couldn’t be more grateful.

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We purchased a leased car here this week, and the entire process was smooth and easy. Richard Albino in Sales communicated clearly and efficiently about pricing and helped get everything started quickly. Vineta Breeland in Finance made the paperwork process seamless. It was truly flawless. Highly recommend!

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I purchased a certified pre-owned VW Tiguan from this dealership and I was extremely pleased with the entire process. Vineta Breeland (Finance Manager) and Chris Harmon (Sales Manager) were a pleasure to work with. They arranged a fair deal on the car, got me in and out of the dealership quickly and delivered on everything they said they would.

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Vineta Breeland the Finance Manager made the process seamless and easy to navigate.. She was knowledgeable, responsive, and honored everything promised to us by the sales manager. She took the time to answer all our questions without ever making us feel rushed or pressured. We left feeling confident in our decision, and her level of care is exactly why we’d gladly recommend her to others.

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I recently purchased a 2024 Volkswagen Taos and dealt with Michael Bennett, Sales Consultant and Vineta Breeland, Internet Sales Manager. They made my experience a "stress-free" adventure. I can truly say that Carolina Volkswagen is my number #1 dealership. They stand behind their word and honor their cars in making sure that you are happy as a customer and make you feel like a part of the "Volkswagen Family.". My sincere thank you for this dealership and their ethics. Rhonda Stegall

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I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a feeling this experience would be a lot better than all of the others before. I had a budget set in my mind and had done tons of research to understand what I could or ... Read More

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DealerRater - May 8, 2024

I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a feeling this experience would be a lot better than all of the others before. I had a budget set in my mind and had done tons of research to understand what I could or could not afford for a monthly payment, and the folks here were actually very respectful of that and didn’t try to push my financial boundaries. Drew answered all of our questions and went above and beyond my expectations. I don’t think I’ve ever laughed and had so much fun during a car sale before, and I’ve owned or leased 6 or 7 cars at this point in my life. Thank you to Drew and Chris and Sean for making this purchase so worthwhile and painless. I’ll definitely return whenever I’m ready for another car in the future, and I’ll be recommending all of my friends check this dealership out.

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Had a great experience from start to finish. The online team helped me until I was ready to come in. They were prepared and waiting for me with the vehicle I wanted upfront. I highly recommend

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Great dealership experience! We enjoyed the purchase of my new Tiguan. Good pricing. Good team work.

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Since I am still looking for a car, I was intrigued when Carolina Volkswagon reached out to me and told me about their end-of-the-month sale. Going against my gut instinct telling me this was another sham, I gave them a second chance. Unfortunately, my instinct was right. For the second time in less than a month, I was brought into a web of lies, deceit, and trickery. Realizing my previous experience, I was upfront with them. I told them that due to the high APR rates if you finance through their lenders, I decided to go with outside financing through ... Read More

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DealerRater - Oct 1, 2023

Since I am still looking for a car, I was intrigued when Carolina Volkswagon reached out to me and told me about their end-of-the-month sale. Going against my gut instinct telling me this was another sham, I gave them a second chance. Unfortunately, my instinct was right. For the second time in less than a month, I was brought into a web of lies, deceit, and trickery. Realizing my previous experience, I was upfront with them. I told them that due to the high APR rates if you finance through their lenders, I decided to go with outside financing through the credit union for an auto loan up to $20,000 and wanted to stay within that amount. Then, I asked if they had any reasonable cars within that price range. They told me that they had several vehicles within my price range. Specifically, they had at least five new Jettas, fresh off the truck, within that price range. Fifteen text messages later, I arrived to buy my new Jetta! Upon my arrival, I asked for the person who had been texting me. When he came to greet me, he informed me that he was not the person texting me and had no idea that I was still in the market for a car. Though shocked, I was still excited about buying a new car. Shortly after being told that an unknown person at the dealership had been texting me, I was informed that the new Jettas referenced within the text messages did not exist. Instead, there was only 1 Jetta that fit within my price range. This Jetta was an almost 5-year-old car, had 80,000 miles on it, and was covered in scratches and a strange white substance. Needless to say, I was very disappointed. Today’s experience reminded me of the evil within the car-selling industry. Some dealers will lie, engage in false advertisements, pretend to be someone they are not, and do other unethical things to get you in the door. Then, once you arrive, bombard you with lies, misinformation, and options you will regret if pursued. These are the types of people that I warn my students about. Carolina Volkswagon: shame on you.

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Richard Albino and Danny Poli were terrible. Dirty and disgusting car & they thought it was ok.

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This was the best car buying experience I have ever had! My sales associate Craig was amazing! He listened to my needs and showed me exactly what I asked for. He was patient and answered ALL my questions. I never once felt pushed or rushed to make a decision. The finance department made the process fast and easy to understand. I love my new 2023 Tiguan! Thank you Carolina Volkswagen for making this experience a great one!

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WARNING!! READ THIS REVIEW BEFORE BUYING HERE. This dealership has a lot to work on. First and foremost, integrity. I purchased a used vehicle from them 3 weeks ago. A "certified pre owned" vehicle. I should have known it was going to be a horrible experience when they didn't show me the deal until it was on the contract. The price was close enough to what I was willing to spend so I proceeded. I got into the car once I completed the paperwork and the gas tank was not filled up!! Really? Are they hurting that bad ... Read More

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DealerRater - Aug 5, 2022

WARNING!! READ THIS REVIEW BEFORE BUYING HERE. This dealership has a lot to work on. First and foremost, integrity. I purchased a used vehicle from them 3 weeks ago. A "certified pre owned" vehicle. I should have known it was going to be a horrible experience when they didn't show me the deal until it was on the contract. The price was close enough to what I was willing to spend so I proceeded. I got into the car once I completed the paperwork and the gas tank was not filled up!! Really? Are they hurting that bad for money at this place. It had been 4 hours so I once again sucked it up and just drove off. As I drive off, the wheel begins to make a loud humming noise. I explained the noise to the salesman Richard Albino, and his response is "Well all VW's tend to make that noise over time." What an insult. Two weeks later, my vehicle wont start. Tons of corrosion all over the battery and wires. I limped the vehicle back to the dealership only for them to replace the battery and "listen for the noise." I received a call from Danny the sales manager and from Hailey the service advisor letting me know that the noise was heard but they are going to "chalk it up as surface rust." I read the service paperwork that claims "unable to replicate issue at this time." WOW. So needless to say, this dealership will take your money and bold face lie to you and lie on documentation. Stay as far away as possible!! DO NOT BUY A CAR FROM THEM!!

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Took my Passat for a simple oil change last week- they were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a video of the service that had been done- he checked everything! Amazing service-

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As much as I don't want to write a bad review for this place...our buying experience was great. However, we purchased a used Audi Q7 that had no owner's manual and we were promised to receive one once our tags came in. 2 months later, Danny Poli (manager) claims that they are "only as good as the customer that trades the car in." What? "Some have owner's manuals and some don't." xxxxxxxx.

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My mother had a great car buying experience at Carolina Volkswagen. Her sales associate Jason Eure was very knowledgeable. He didn’t make her feel pressured or rushed into a sale. Thank you Jason for making my mom’s first car purchase experience memorable.

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Richard is your typical car salesmen. Any lie that needs to be told to get the deal done. Was told by Richard he had misplaced the spare key to my car and he would get it to me shortly. Never heard from him 6+ months. I try calling to discuss multiple times and was hung up on, told I would get a call back, to no avail. The post service on your sale will be terrible. Because of this experience I will ensure no one I know or myself ever spends another dollar in service or sales. I feel like I ... Read More

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DealerRater - Dec 8, 2021

Richard is your typical car salesmen. Any lie that needs to be told to get the deal done. Was told by Richard he had misplaced the spare key to my car and he would get it to me shortly. Never heard from him 6+ months. I try calling to discuss multiple times and was hung up on, told I would get a call back, to no avail. The post service on your sale will be terrible. Because of this experience I will ensure no one I know or myself ever spends another dollar in service or sales. I feel like I need a shower after dealing with them.

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Worked with Richard Albino to purchase a Used 2018 Lincoln MKC. We communicated by phone for two days before our visit. Of course we paid more than was our original intention. However when we did agree on the purchase price we arrived the next day at the Dealership, Met with Richard and we were at the dealership less than 1 hour, which was very pleasant. Richard was very nice to work with and even contacted us after we returned home. At 80m years old I probI will probably NEVER purchase another vehicle but I would not hesitate to contact Richard

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My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone misspoke when that deal was made; this was a very deceptive business practice. We were brushed off without a single apology on their behalf to customers who stood behind them all these years. This dealer has been ... Read More

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DealerRater - May 14, 2021

My family and I have bought over 13 cars from VW in a 10 year span. This week we had the most disappointing experience with this specific dealer and sadly, that will be the end of it. We will no longer give our business to a place that lied straight to our face to make a deal and then gave us the run-around saying someone misspoke when that deal was made; this was a very deceptive business practice. We were brushed off without a single apology on their behalf to customers who stood behind them all these years. This dealer has been lacking for several years now but the staff they have at the moment has got to be the worst. It doesn't matter how many times they gut the place down if they keep hiring morally questionable people. Now they are going to reply asking us to to talk to their General Manager but unfortunately, he did nothing to help this situation when we directly called him before. Please, do yourself a favor and take your business somewhere else where they actually value you as a customer. Years of being faithful to Volkswagen didn't pay us well.

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Had a great experience with Richard Albino test driving the Atlas. Richard was very professional and was able to answer every question we had. If you are looking for a VW, I would recommend both Carolina VW and Richard.

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I tried really hard not to leave a bad review after such a glowing review I had for my sales experience, but I've given the service department 3 times to prove that they aren't having a bad day and that I'm not black balled because I sent a concerning email about the service I received to the service manager (who never bothered to respond to my email) but if I can save others the headache, I will. As previously stated, my sales experience was phenomenal. My service experience, however, has been the worst service I've ever encountered. ... Read More

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DealerRater - Dec 28, 2020

I tried really hard not to leave a bad review after such a glowing review I had for my sales experience, but I've given the service department 3 times to prove that they aren't having a bad day and that I'm not black balled because I sent a concerning email about the service I received to the service manager (who never bothered to respond to my email) but if I can save others the headache, I will. As previously stated, my sales experience was phenomenal. My service experience, however, has been the worst service I've ever encountered. Most recently, I had an issue with my tpms system where it keeps saying low tire pressure. Took it to them because I purchased a warranty that covered tires. They inspected and found nothing wrong. Two days later, the message appears again. I took it to Discount Tire and they found a hole in the tire within 10 minutes. Scheduled an appointment with Carolina VW for tomorrow at 730 am. Mark Smith from the service department calls me at 250 pm asking if I can possibly come this afternoon because they're booked solid. I said sure, it'll take me 30 to 45 minutes to get there. I finally got there and the service advisor asked what was going on and I explained the issue...he proceeds to say "discount tire could fix it?" To which I responded that I wasn't going to pay them to fix it when it was still under warranty. He argued with me that tires weren't covered under warranty and finally decided to pull my paperwork and confirmed what I had been trying to tell him was true. He then says that they didn't have my tire in stock and it would be next week before they could replace. At this point, I'm livid. I tell him I'm tired of wasting my time coming here to which he replied that had I called before coming they would have told me it wasn't in stock. Talk about adding insult to injury. I nicely told him that they were the ones that called ME and told me to come today. There was absolutely no remorse by either service advisor and its almost to the point that I feel they're either racist, sexist, or they are intentionally have me waste time and trips all the way across town. Needless to say, I regret my purchase and will never buy another vehicle from here. The service department is the worst and I wish I could have my warranty transferred somewhere else to avoid ever having to step foot in that place again. Buyer beware!!!

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What a wonderful experience!! Chris Harmon was so friendly, and willing to work with me. I would definitely recommend seeing him!! This has been the most pleasant car-buying experience I've ever had!

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My wife bought a used Passat from Carolina Volkswagen in September 2018. Against my advice, she elected to use VW Credit for financing and she elected to purchase GAP insurance. As explained to us by the Carolina VW sales agent, the GAP insurance they were offering would cover any difference between the loan balance and the insurance (our private automobile insurance, including collision coverage) settlement payment in the event of a total loss accident. Unfortunately, my wife was involved in an accident which resulted in a declared total loss of her Passat in early February 2020. Our auto-insurance provider determined the settlement ... Read More

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DealerRater - May 7, 2020

My wife bought a used Passat from Carolina Volkswagen in September 2018. Against my advice, she elected to use VW Credit for financing and she elected to purchase GAP insurance. As explained to us by the Carolina VW sales agent, the GAP insurance they were offering would cover any difference between the loan balance and the insurance (our private automobile insurance, including collision coverage) settlement payment in the event of a total loss accident. Unfortunately, my wife was involved in an accident which resulted in a declared total loss of her Passat in early February 2020. Our auto-insurance provider determined the settlement amount within 5 days of the accident. We reviewed this proposed settlement amount and agreed that it was reasonable. Then we contacted Carolina VW to pursue our GAP claim. I knew we had GAP insurance because it was explicitly referenced on the sales contract and on the loan agreement. Carolina VW dodged our phone calls for more than a week and finally told my wife on the phone that their records showed that the GAP insurance that was supposed to have been arranged on our behalf had been canceled. We asked who had “canceled” it and when and they provided no answers. I then reviewed my wife’s purchase file and found that there was no documentation of the GAP insurance, not even a name of the insurance provider, other than the references in the loan agreement and the purchase agreement. I took our file to the Carolina VW dealership site and spoke with the General Manager. I showed him the references to the GAP insurance in the signed documents and made copies of these for him. He agreed to “investigate”. Mysteriously, about a week later, the GM contacted us by email with the name of the GAP insurance provider, the policy number, and contact information for pursuing our GAP claim. The GAP insurance agent asked us for a series of documents, including the payment record on the VW Credit loan. We were told that it would take about 3 business days to process the claim once all documentation was received. We provided all requested documentation within one business day. After 3 business days we emailed and called to check on the claim. The incompetent agents had not even begun to process our claim and then asked for the documents we had already provided again. We did this and we did not have our claim processed (including sending payment to VW Credit) for 3 more weeks. The payment from the GAP insurance provider did not cover the difference between the loan balance and our insurance settlement- it was more than $400 short. The explanations were fuzzy but basically amounted to them determining (unilaterally and without sound basis) that our insurance settlement was too low. We then asked Carolina VW to cover the shortfall. They have refused. Our lesson from this miserable experience was threefold. First, we bought a used car from a dealership which failed to hold its value compared to competitors (“value” declined by more than $5000 over 16 months). Second, we purchased GAP insurance which is prone to the provider searching for ways to short the payment. As an aside, I checked with my credit union and they offer “full” GAP coverage for about half the price we were charged by Carolina VW. Third, Carolina VW is a fundamentally dishonest business.

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Rueben helped me pick out my first car and also he helped my set up my insurance! He was a really big help! Thank you

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I absolutely loved working with Troy Cassidy. Originally me and my mom came in there to look around but Troy ended up getting me a good deal that I will always be grateful for. Definitely recommend to anyone looking to purchase a vehicle.

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If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to them they said "it was probably a really big bug setting it off". The car called for oil changes every 10,000 miles. We have had to service it at every 6,500 miles instead. The car ... Read More

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DealerRater - Oct 18, 2019

If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to them they said "it was probably a really big bug setting it off". The car called for oil changes every 10,000 miles. We have had to service it at every 6,500 miles instead. The car drinks coolant between service visits and they say that this is a normal operation. We had a recall on the headliner lighting which was simply to unplug it, and they got grease all over the headliner and told me to clean it with windex when I confronted them about it. After all my complaints and questions I came to find out that someone had bought the car before me and the car had been marked as sold, meaning the warranty started before the date I purchased the car. Making this a USED car!! I clearly asked them when the warranty started due to the fact that the car had 2500 miles on it when we bought it. They told me it was a service loaner, it was not, they had sold the car to someone and couldn't get the deal finalized so the put it back into inventory and then sold it to me. During the 7 and a half hours it took to purchase the car my 2 year old was on his last leg. They asked me to sign all the paperwork blank in an effort to expedite the purchase process. Now after our last service visit we were told it needs new tires and an alignment (it only has 18000 miles on it) and the fan that knocks when turning on and off the car, coolant lose, and now blind spot and front crash sensor triggering for no reason are all operating with in normal tolerances. I wrote a BBB complaint and they took 11 days to respond. The dealers exact response was "we are continuing to work with the customer to resolve the issues" they have not reached out once to work with me. Now we have a "new" car that I am not entitled to the full factory warranty because they lied to me, the car is loosing coolant, has a bad fan housing, and the safety features have a mind of their own. On top of that the dealership employees have all been fired and replaced multiple times so every time I go in I have to start over. They also condone illegal processing of paperwork through measures like trying to get you to sign blank docs, keeping you waiting for hours on end, and not putting your vehicles issues on the work orders so there are no paper trails to follow. THIS DEALER IS CROOKED AND SHOULD BE INSPECTED BY NCDMV AGENTS. They would fail and have so many fines. When I spoke to the HR lady she confirmed that they had some issues with staff and let people go due to deceptive trade practices. She offered to have the owner contact me. The following week I reached back out and she said they told her to put me back in front of the new service manager. The Owner Donald Ronaldo and his son don't even care about the quality of service their "family dealership" provides. Much less want to operate an ethical organization. I have tried to work with everyone at the store and get nowhere. The General Managers suggestion was to give me $18500 on trade for a car I paid $32000 for less than a year ago. Do not waist your time with this establishment they will ruin your vehicle in service, deny anything and everything, and they shove the bill in your face.

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Dropped my car off early for first oil change and to check for wiper fluid leak. This is my 3rd VW. Was not expecting it to be ready until 3:00 but Mike called at 11:30 to let me know it was ready. Perfect timing as we were on our way back from puppy class. They did not find wiper fluid leak but assured me that if warning light comes on again they will fix

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I purchased a VW GTI and had a great experience. The staff is great and the GM was really nice. Will be a returning customer. VW4life

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The Service Manager does an outstanding job . The mechanics will work on the car , until it’s fixed . The personnel is very friendly and helpful . You can walk around and see the new vehicles and the used vehicles without being harassed by a salesperson to buy on the spot . In other words, you feel like you want to look around and maybe shop for a new or used car in the future .

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A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Service Manager Morris Maine’s, who personally made sure the tire issue I had come in for was not only handled completely but most courteously. I bought my VW at the dealership and have enjoyed their expert and fast service . Would recommend Carolina Volkswagen anytime.

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7:30AM appointment for 10,000 mile oil change and inspection and was out in no time! Thanks to Garret at the service desk and to Richard who wished me happy birthday. Richard is the salesman at Carolina Volkswagen that I bought my 2015 Passat 4 years ago!

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Excellent service from the service department despite being short a couple staff. Professional and thorough in explaining the work that was done. Thank you Morris!

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Was an oil service and they got me in at my appointment time and back out in an hour, I was very pleased by the time I was in my car again

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Richard had several options on the table, answered all questions and got everything ready to finish the deal in the most pleasant way. It was a very good experience.

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Got in quickly, service was performed without a long wait time. Did call ahead. Was concerned on pricing of replacement studs offered by Dealership, as they were $6 higher per stud than we purchased them for from an outside parts house. It would have cost us $24 MORE plus tax to buy them at VW. More competitive and reasonable pricing would be great to save customers from multi-store shopping. Overall, friendly and fast service experience.

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Love my experience with Carolina Volkswagon. The personnel are very pleasant. They keep the car I love in great running condition..I have confidence in their work.

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The car was duly inspected and returned as promised. Mike was very professional and friendly. I had no problem communicating and the car looked great.

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Not only was the service I was given amazing. The people I worked with (Morris, Mike and the mechanic Russ) are amazing people! It was such a pleasure of mine to be able to meet these amazing individuals. They really restore your faith in humanity as a whole. Being a young 20yr old girl you fear that things will be exaggerated and real problems may be looked over. They were able to show me exactly what was going on with my car and help me figure out the steps to take to get me back on the road safely. Thank ... Read More

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DealerRater - Sep 12, 2019

Not only was the service I was given amazing. The people I worked with (Morris, Mike and the mechanic Russ) are amazing people! It was such a pleasure of mine to be able to meet these amazing individuals. They really restore your faith in humanity as a whole. Being a young 20yr old girl you fear that things will be exaggerated and real problems may be looked over. They were able to show me exactly what was going on with my car and help me figure out the steps to take to get me back on the road safely. Thank you so much!!! When I buy a new car or consider trading in will definitely be here!!

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I was there for service without an appointment and was taken care of quickly, they checked my car and call me right away to tell me what was wrong and had it fixed .

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Morris Maines was friendly and approachable when I walked into the service department. When he looked at my Gti engine I could tell immediately that he loved his job and was totally knowledgeable and passionate about vw’s and cars in general. I will be going back to Carolina vw again in the future.

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Carolina Volkswagen went over and beyond for me. The price was great as well. I really appreciate your team. I received the Fast, Friendly and Amazing service!

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In summary, I was in for service 4 times in July for the side mirror. Wrong part was ordered and was told the new part will be $100 lower. That was a lie. At the 4th trip it was a lot more. Was not happy when I left. Not happy at all.

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Excellent customer service and very friendly staff!! They asked what I needed to make the deal and they made it happen. I will definitely be back for my next purchase.

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I was really pleased with the service I received this past Saturday September 7th. It was my first time at this dealership, and Mike who was in the office that day, and Devon, the technician who worked on my car did an excellent job. Thank you!

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Outstanding customer service! Everyone there was very pleasant, professional and knowledge,also the waiting room was amazing I got a complimentary manicure while I waiting for my car to be serviced.

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The service was timely and pretty efficient. The Staff wascourteous and thoughtful. The manicurist kindly offered her services though I declined . Available snacks were a nice touch.

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The folks here got me in right away and took care of the airbag recall as well as another recall I was unaware of. To my surprise they gave my car a nice wash and topped off all the fluids! Great customer service!

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The VW dealership was willing to work to get me out of my lease and provide a great trade in value with competitive interest rstes for financing. All in all it became a one stop shop for trading in amd buying a vehicle. Great experience!

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Parts department was fantastic my part was ordered and received the next day . Service Department installed the part and hardly no wait time . Great job

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The last time I visit the service department they told me a warranty was not to done but to schedule it so I schedule that with my yearly Maintenance package they told me that the service for the warranty was already done which they did not do in the 1st place after talking to them about it and being demanding about it they looked into it. Found out that it Was not done and completed the task as promised. Then I had to call them both times to find out if my vehicle was done which was done both times 2 ... Read More

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DealerRater - Sep 2, 2019

The last time I visit the service department they told me a warranty was not to done but to schedule it so I schedule that with my yearly Maintenance package they told me that the service for the warranty was already done which they did not do in the 1st place after talking to them about it and being demanding about it they looked into it. Found out that it Was not done and completed the task as promised. Then I had to call them both times to find out if my vehicle was done which was done both times 2 hours prior to and I called the only person that was top notch reliable and kind was the Courtesy Van driver.

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Loved working with Charles!!!! He made the buying experience easy and stress free for everyone !!!! Highly recommend him as a salesperson to work with when buying a car

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I can't give the mechanics high enough praise. They are skilled and reliable. Service management is something different. I've gone to this service center for years. I've had excellent experiences in the past. Not the case anymore. Entire team has been different the last 2 times I've visited and it's very clear that revenue has become the primary concern, not costumer service. I won't be coming back.

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Mike and Morris went above and beyond in meeting our needs for our VW Touareg! Carolina VW has always been the best place to purchase and maintain top quality service for all the VW’s that we have owned.

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There were a couple topics of concern on parts/details on the vehicle after purchasing a new GLI. The issues were handled with urgency and all were resolved with success. Also, the purchase recently was not only rewarding, but also fun and satisfying from sales to management to finance. It was a great experience all the way through, and I felt I was taken care of very well.

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Quality customer service and willingness to help us select a vehicle that both fit our needs as a family, and stayed within our price range. Excellent experience with the actually purchase of the vehicle as well. We thoroughly enjoyed working with Chris, our salesperson, as well as the sales manager, Richard, and financial contract writer, Doug. Many Thanks!

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I called the dealership asking about a Passat advertised on the internet. Donell had the car parked out front ready for the test drive. I drove 1 hour 45 mins for this car and was not disappointed. The only thing missing was the certified pre owned warranty. I love my new used car. Thank you!

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Had a great car buying experience with Carolina Volkswagen. I found the right car and right color online at several dealerships, but Charles Howard at Carolina Volkswagen was the best salesman I worked with. They laid out all the information and costs right up front, and didn't try to change a thing when I arrived in person. I drove past several Dark Iron Blue Golf GTI SE's to get the one at Carolina Volkswagen.

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Thank you! I was a walk in... My battery died that morning, I got a jump start and came directly there. I was helped immediately!!! Thank you!!

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Mike greeted me as I arrived, established reason for my visit, and took care of me to the end. Very professional and qualified. I will return and specifically ask for him.

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Made an appointment 2 weeks ago for an inspection/oil change. Staff was friendly. Wait time was 2 hours which is unacceptable. Will not return.

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Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylinder and assembly.it took me explaining over and over.I was told to order a key and cylinder at the parts counter which I did.have vin numbers and proof of ownship.ok after a week and a half didnt hear nothing,I called and they said oh we ordered the wrong part.ok when will it be ready .another week no call.I called back and they said ok Its ... Read More

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DealerRater - Aug 22, 2019

Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylinder and assembly.it took me explaining over and over.I was told to order a key and cylinder at the parts counter which I did.have vin numbers and proof of ownship.ok after a week and a half didnt hear nothing,I called and they said oh we ordered the wrong part.ok when will it be ready .another week no call.I called back and they said ok Its almost ready.I asked what the bill was.well it was about two hundred more than discuss.they said my battery was bad so they put a new one in.I informed them to call me if any other cost were to be added no call.I knew the battery was good because it was only three weeks old.it was drained because the key was in the on position when it broke.they said they charged it overnight but it wouldn't charge.well when I got home I put it on charge in less than three hours it charged to 13.9 volts.it held charge for several days I put it in my other car just to see if it would hold charge,well a week later its good.so I was told I got 10 percent of the labor portion off the bill because they were late.ok thanks but I ain't stupid that ten percent was well made up for sticking me with full price for a needless battery.also received an email basically blaming me because they said I came in and order my on parts before they looked at the car .well duh it doesn't take a genius to know the switch broke and it broke the key off.they told me to order the parts that day.and then to top it off oh we don't believe you about the battery so bring it back up here and we will look at it together.so either they lied and didn't charge the battery or just simply didn't take the time to charge it or just wanted to take attention on having the car for three weeks.I feel I was treated like I wouldn't notice the battery cost but I did

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I will return. Very nice people. Everyone made me feel at home. They went out of their way to make it all work. Thank you

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Very responsive and got it done in a timely manner. He apologized for the wait time and explained throughly what had been done to my car.

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Richard Albino is a great salesperson. No high pressure, answers your concerns and makes the car shopping experience a pleasure. He was also very patient and communicative in helping my parents buy their VW Atlas.

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My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The previous, lacked integrity, and honesty. Because of this new management team, I now feel more confident buying a new car from Carolina VW in the future. Please don't leave!

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I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular time was by far the BEST! I woke up to a dead car, got a jump to make it to the dealership, late to work already now by 20mins they found out the issue, replaced my battery at a great price. I mean amazing. Love the guys there !

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Good people explained everything I needed to know, good service and made me feel comfortable. I would recommend anyone els to buy a car here

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Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks

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I appreciated them offering me a shuttle to my work so i did not have to wait on my Atlas. They figured out what was the noise was and have ordered the part for the repair. Everyone I dealt with was helpful and friendly.

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Inspection completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with the service received at Carolina VW!

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the waiting area is super comfortable w/ fast wifi. starbucks coffee is fresh & delicious. soda & snack availability is definitely a plus. the wait took a little longer than my expectation. 1 1/2 hours to program my new key fob. 1 hour would hav been nicer. that last 1/2 hour was a pain. but am happy to hav my new key working.

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This was just for the annual NCDOT inspection. I purchased my VW at this dealership and it is now 6 years old. All of the service for this vehicle has been performed at this dealership and it has always been excellent.

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Carolina Volkswagen made it easy for us to join the Volkswagen family. We visited a couple dealerships before deciding to purchase from Carolina Volkswagen and found them to be professional, knowledgeable, and friendly. Chris Vito’s is an asset to the sales staff. He is knows the product and was able to articulate the value that some of the key features of the vehicle would bring to our overall driving experience. We highly recommend the team at Carolina Volkswagen.

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Talked with Mike McClaskey by phone to order a new key for the 2014 Jetta I bought from a private owner. It took 2 business days (over a weekend) for the key to arrive. Mike called me to say that the key was in. He didn't have a service slot for that very day, but I offered to come do my work in the waiting room for as long as it took him to work in the programming that my new key needed. Mike was happy with that. I was there about 2-1/2 hours before Mike announced that my new key ... Read More

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DealerRater - Aug 6, 2019

Talked with Mike McClaskey by phone to order a new key for the 2014 Jetta I bought from a private owner. It took 2 business days (over a weekend) for the key to arrive. Mike called me to say that the key was in. He didn't have a service slot for that very day, but I offered to come do my work in the waiting room for as long as it took him to work in the programming that my new key needed. Mike was happy with that. I was there about 2-1/2 hours before Mike announced that my new key was ready. He also answered some other questions and promised to get back to me by phone when he could do some research about one of them. The only downside is that getting a single key made is hugely expensive ($263).

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Twenty years ago I purchased my first Volkswagen. A Jetta that lasted a hundred and eighty seven thousand miles, a tree fell on it and the Jetta was laid to rest. Hopefully this little black beauty will last the same amount of time. #VWgirl Richard Albino was very kind and patient.

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Had my car in for routine service- 20,000 miles. Not only did Olga check me in, she took the time to show me how to adjust a dashboard display I didn’t know how to work. My service tech- Mike McClaskey- let me know what was needed and that it wouldn’t take long. Everyone was very friendly and helpful. The dealership is clean and the waiting room is comfortable.

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Recently, I was looking for a VW Jetta, R-line. I have visited three dealerships looking for the best price. I had found Carolina Volkswagen. When I first arrived, I was greeted professionally by Richard Albino. We discussed the vehicle and all options of that vehicle. He wanted to ensure I was getting what I wanted. From the time I arrived to the time I drove away in my new vehicle, it was the fastest and one of the best experiences I have had. Doug also helped my with the finance portion, which was the most smooth transaction I have ever ... Read More

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DealerRater - Aug 2, 2019

Recently, I was looking for a VW Jetta, R-line. I have visited three dealerships looking for the best price. I had found Carolina Volkswagen. When I first arrived, I was greeted professionally by Richard Albino. We discussed the vehicle and all options of that vehicle. He wanted to ensure I was getting what I wanted. From the time I arrived to the time I drove away in my new vehicle, it was the fastest and one of the best experiences I have had. Doug also helped my with the finance portion, which was the most smooth transaction I have ever experienced. The team was very easy to work with and I was very pleased to work with them. Next time I have a VW need, I will ensure to visit this team first since my experience was great.

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He made everything right with my situation that I had been dealing with on my car for over a month now of bringing it in and being told it was fixed first by Olga and he mechanic and then by Mike and his mechanic. I went straight to the general manager Richard who connected me with Morris and promised me the issue would be resolved and indeed it was and he even had my car washed inside and out! He went the extra mile. Just hate it took complaining to managers before it got resolved.

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Service was great and very informative. There was a little bit of a wait due to the amount of people coming in for a service, but I had planned on that. Mike was very kind and attentive to my car.

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You found antique VW parts, other dealers would not look for. Open on Saturday is a big incentive. Olga has good cookies, candy & hugs. Look forward to seeing more of Carolina VW and sweet Ms. Olga.

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One of the best service centers I've ever dealt with. Olga and her team did everything possible to get me in and out asap.

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My family over the years has bought a total of 8 cars from Carolina VW. Carolina makes it easy to find the new car you want at the best possible price. As a first time car buyer, I felt very comfortable. They explained everything thoroughly each step of the way. I love my new 2019 Tiguan!

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They did a very nice job and they were very friendly. The coffee in the lobby was outstanding. Also love the look of the building!

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Olga was awesome to work with. She was personable and communicative. She explained the issues and gave options to get a resolve. My car is riding well !

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I have always been impressed with the service we have received here. Professional and courteous. I have been bringing my 2010 Passat (purchased preowned at anothe sealer) since bought it in 2013. The service team has always done a great job. The excellent customer service is complemented by Mr. Brown shuttle. Nice touch and thanks.

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Great customer service and informative of the steps of the buying process along the way. Was offered many times beverages, etc to make my time there comfortable.

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The battery for my VW Golf Wagen was twice as expensive as expected as it only was available from the dealer. This is not a reflection on the dealer personnel or the service that was provided. The service was excellent, and personnel were professional.

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Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to work, gave me updates all day and then sent a car to pick me up when my car was ready. Was upfront about the cost. And then Olga went over everything with me once I was back at the shop.

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Olga was very helpful and everyone was very friendly and I didn’t feel like I was being up sold like I have at other dealerships.

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Mike McClaskey the service advisor is very professional and prompt at calling you back and keeping you updated on your car and it being serviced!!!! When someone tells me they will call you back, that is what I expect. That builds trust with the company that you are dealing with. The car seem to run fine coming home but I have not driven it more than 40 miles, yet. I will add though, anytime Carolina Volkswagen has serviced my car, I have not had to go back with same problem.

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My car was in bad shape and was miles away from complete destruction. Olga was great in making sure I was taken care of and helped me not stress out about this.

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Very attentive / professional staff and very helpful and friendly; Olga was very helpful for my issue and helped us with our problem with our beetle

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Dealer and staff, especially Mike, helped correct check engine light issues with my vehicle. This is the second time I have come in for this issue, each time a different vehicle, and each time I felt I was being treated fairly and honestly.

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I received the oil change and 40k service in a timely manner. Olga took very good care of me. I would continue to bring my car here

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I have a warranty on my car and they took 2 weeks to call mE back about it they refused to cover any of the problems with the car then later on said they can’t help me that they sold me a car with problems and did not state anything about it, do not buy from this dealership they will over charge you for everything and the customer service is horrible.

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We left as happy customers. All of our repairs were completed. VW went above and beyond to make sure we were happy. We look forward to going back for service.

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There came a time when the work wasn't getting done within the cited time. I had several visits to make. Olga solved the issue by providing a loaner.

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The service took over a week to perform a simple task, not the problem. The service advisor never called me with any details or kept in touch about the extra time. I had to call and ask what was going on. I asked the service advisor to put my temporary tag in the car so it would not get stolen. She agreed to do so. When I received the car my tag was not on or in the car. Initially she told me I had not left my plate, then she later found it in the service bay. After paying ... Read More

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DealerRater - Jul 18, 2019

The service took over a week to perform a simple task, not the problem. The service advisor never called me with any details or kept in touch about the extra time. I had to call and ask what was going on. I asked the service advisor to put my temporary tag in the car so it would not get stolen. She agreed to do so. When I received the car my tag was not on or in the car. Initially she told me I had not left my plate, then she later found it in the service bay. After paying my bill she then asked me to give her high marks on this survey. At the very start she said she would keep me informed but I had to make the calls. The bright spots were the actual service performed on the car and the driver who was very pleasant with my drop off across town. I would also have to say the service advisor was always friendly and pleasant even if she was lax in her duties.

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Donell was extremely helpful in making a decision about which model to choose and arranging an immediate test drive. He explained all the warranties and service requirements and negotiated a great deal. Reasonable trade in too - 90 mins later we were driving away in a new car!

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The team was great, respectful of my time, and hard working. I got my car fixed, cleaned, and in a perfect condition. I would definitely recommend Carolina VW always.

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